Refund Policy

Effective Date: December 15, 2025

🥞 Our Happiness Guarantee

At pancakesonparade, your satisfaction is our priority. We stand behind every stack we make!

✓ 100% Satisfaction Promise

If you're not happy with your pancakes for any reason, we'll make it right immediately.

🔄 Eligible for Refund

Contact us within 1 hour of delivery if:

  • Pancakes arrived cold or stale
  • Wrong order was delivered
  • Missing items from your order
  • Quality doesn't meet our standards
  • You're unhappy for any reason

⏱️ Time Frame

Report within 1 hour of delivery

Call (503) 555-1234 or email hello@pancakesonparade.com with photos. We respond immediately!

📋 How to Request

  1. Contact Us: Call (503) 555-1234 or email us
  2. Provide Details: Order number and photos
  3. Instant Response: We'll respond within 15 minutes
  4. Choose: Full refund or free replacement
  5. Fast Processing: Refunds in 1-2 business days

💳 Refund Methods

  • Original payment method: 1-2 business days
  • Store credit: Instant (with 20% bonus)
  • Cash refund: Available for cash orders

📞 Need Help?

We're here 7 days a week!

Phone: (503) 555-1234

Email: hello@pancakesonparade.com

Hours: 7 AM - 9 PM Daily